RS Components: Profile And Q&A With A Leading Distributor
Worldwide distribution company RS Components has upheld its tradition of embracing new technology ever since it became the first supplier to offer free next-day delivery back in 1937.
Other milestones include becoming the first company to produce a CD catalogue and launch a transaction website. More recently, RS Components automated everything from inventory processes to delivery fulfilment using Redwood Software’s SAP Business Process Automation.
With daily shipments of more than 44,000 and operations in 32 countries, RS Components needed a solution that could streamline processes without shutting down operations for implementation.
I was curious about the software used in such a massive operation, so I chatted with Neil Kinson, Vice President of EMEA operations at Redwood Software. He explained that the implementation involved consolidating legacy systems, coordinating processes across disparate technologies and moving between siloes.
The software vastly improved operational efficiency, but the ultimate purpose behind the implementation was to better fulfill the wishes of their customers. Kinson says, “The customer experience is set by the customer expectations — they expect end-to-end support similar to the experience offered by companies like Amazon.”